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About Us

Quality Packaging & Service, across the UK

Caps Cases is one of the largest independent, multi-site manufacturers of corrugated cardboard packaging in the UK. A family-run business, founded in 1982 by our Chairman Charlie Bissett and Peter Bush (The “C” and “P” of CAPS Cases) – see our “Company History” below for more details about our beginnings.

Caps Cases constantly aim to deliver quality cardboard packaging at competitive prices. Combining family business values with up to date production technology, highly trained customer services and production teams who provide clients with sound advice and access to an exceptional range of products and services.

With manufacturing sites in Newmarket (Suffolk), and Baillieston, nr Glasgow (Scotland), Caps Cases support national and local customers. During 2019, over 72 million boxes were manufactured at the two sites and Caps Cases’ lorries covered 320,000 miles around the UK delivering packaging to customers.

Why choose corrugated?

Corrugated Recycling and Landfill Prevention

Company History

Meet the Team

Environment, Business Ethics, and Allergens including nuts

BRC Global Standard and ISO9001

Caps Cases was founded in 1982 by Charlie Bissett and Peter Bush. Trading out of a 5000 square foot factory in Newmarket with just six employees the company was able to compete in the recession of the early 80’s. From the beginning the company set out to enter niche markets in packaging including assembled divisions and pallet containers. This policy has continued over the years with the company also specialising in 6 point gluing, high quality print and the development of the patented “Klikstor” archive storage box.

In 1995 the company opened a factory in Baillieston, Glasgow primarily to supply assembled divisions to the whisky industry.This factory is able to supply both corrugated and solidboard “Eurolok” divisions. The factories at Newmarket and Baillieston are fully integrated and all sales, purchasing and accounts functions are based in Newmarket.

In 2011 Caps Cases acquired another manufacturer, Croftbench who operate out of a 10,000 square foot factory in Hoddesdon, Hertfordshire. Croftbench has a comprehensive list of manufacturing plant and equipment including a 2.8 Metre printer/slotter purchased in 2004, a Sodeme 2-piece stitcher less than seven years old, a Sodeme 1-piece stitcher, various platen presses and a cad-cam sample maker.

In 2012 group turnover exceeded £18 million and Caps Cases now employs over 220 staff. It is testimony to the loyalty of the company’s employees that much of our workforce has been at Caps for over 15 years, for many we were their first employment. Of the 6 people who started in 1982, 4 are still with us!

Many people ask where the name came from. The founders and their wives…
Charlie, Angela, Pete and Sue – CAPS. Looking forward, we continue to develop innovative and exciting new ideas in partnership with our customers. We continue to invest in new machinery and processes. We have introduced lean management techniques into our factories and we have taken on the challenges of new technologies and use them for the benefit of ourselves and our customers.

Board of Directors


Charlie Bissett – Chairman

Trevor Bissett – Managing Director

Jamie Bissett – Commercial Director

Mark Bissett – Production Director

Nick Drewry – Financial Director

Meet the Team


Lucy Bennett – Customer Services Manager

Tommy Allardyce – Operations Manager, Baillieston Site

Hannah Ayers – Business Development

Michelle Costello – Business Development

Wayne Booker – Print Manager

Dave Lochhead – Operations Manager, Newmarket Site

Dane Turner – Designer

Martin Ruff – Factory Manager

Luke Schunmann – Senior Sales Co-ordinator

Sarah Burch – HR Manager

Simon Collis – Transport Manager

Daniel Bowman – Continuous Improvement

Ian Johnston – Improvement Supervisor

Kim Gordon – Credit Controller

Carolyn Smith – Purchasing


Caps Cases Ltd recognises the social and economic importance of protecting the Environment and is fully committed to complying with the requirements of the Environmental Protection Act 1990 and the EU Regulation 995/2010.

Our Newmarket site achieved ISO 14001 accreditation on 4th October 2010. This standard involves the management and control of our waste to ensure that our staff, the public and the general environment are not damaged. It also demonstrates our commitment to producing environmentally friendly products which are 100% recyclable. The management of ISO14001 runs alongside our existing ISO9001 Quality Assurance systems.

On 21st March 2013 we had an Environmental and Energy Audit which presented the company’s annual carbon footprint and provided an action plan to identify priority measures to save energy and reduce CO2 emissions.

We are a member of Sedex Global, which is an Ethical Data Exchange dedicated to driving improvements in responsible and ethical business practices in global supply chains.

As a member of Sedex Global we are able to share ethical information about our company with our customers. This includes our assessment questionnaire, audit reports and certifications.

We are also able to use Sedex Global to help us evaluate our suppliers’ ethical code of practice.

You can view a full list of Caps Cases’ interested parties, along with what we communicate to these parties here.

As of March 2018 Caps Cases Newmarket operates as a nut-free site, our full nut and allergen policy can be viewed here


Our Newmarket and Baillieston sites are certified to the BRC/IoP Global Standard for Packaging and Packaging Materials: Low Risk Category Issue 4. We first attained certification to the standard in 2011 at Newmarket, and in 2015 at Baillieston.

Our Newmarket site achieved ISO 14001 accreditation in October 2010 and was successfully audited in September 2016. This standard involves the management and control of our waste to ensure that our staff, the public and the general environment are not damaged. It also demonstrates our commitment to producing environmentally friendly products which are 100% recyclable. The management of ISO14001 runs alongside our existing ISO9001 Quality Assurance systems which also successfully passed audit in September 2016.  Our Baillieston factory in Scotland was audited against the new BRC issue 5 hygiene certficiation in August 2016 and achieved an ‘AA’ grade as did our Newmarket manufacturing Headquarters in September 2016.

Our senior management demonstrate a full commitment to the standard, and continually identify and implement any opportunities for improvement that arise, as part of our company wide continuous improvement ethos.

Our Newmarket and Baillieston sites are also ISO9001 certified, and this certification underpins our commitment to producing high quality products.

You can view the full scope of our management system by clicking here.

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Call: 01638 667 326

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